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Subject: Payment Failed or Declined

Be sure to fill out all of the fields accurately so that we can quickly assist you.

Artix Account Name
Email Address Used for Payment
Type Email again

Please select the type of payment that failed or was declined:
Payment Type:

Once we let you know what happened, you can attempt to make another payment after 24 hours or you can use a different payment method. If we cannot tell why your payment was declined, cannot force the payment through, and any additional payment attempts still are not accepted, please contact the payment provider directly for further assistance as they can see information we do not have access to.

Please include in your message:

  1. First and last name used for the payments.
  2. The date and time you attempted the transactions.
  3. The number of times the payment was attempted.
  4. Your City, State/Region, and Zip/Postal Code, and Country
Please share as much information about your help request in the Comments section so we can assist you in a timely manner.
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