Top Questions/Issues
Questions/categories with an asterisk (*) at the end indiciate questions that include an email webform for further assistance if needed.

• How do I recover my Account?*
• Artix Points FAQ - How Do I Spend My Points?*
• I need some help with my SMS payment*
• What do I do if my Artix/Game Account is banned, muted or disabled?*
• How do I confirm my email or update my signup email?*
• How do un/link or un/verify accounts?*
• How can I be a mod or staff member?

Help Categories
Please click on a category to see the answers available.

• Payment Help*- Packages offered, Payments accepted, Problems with payments
• Account Help* - Security, Membership Questions, Account Management, Login Problems
• Technical Help* - What fixes most problems with the game
• For Parents - The Parents Section of the website
• Forums - Find the answers to in-game questions, report bugs, and make suggestions here
• Problem with Forums Account* - Submit an email here if you didn't receive your activation email for your forum account.
• Game Rating Information* - Information on the ratings of our games
• Artix Account FAQ - Artix Account Frequently Asked Questions

Important Notes
These help pages are mainly for Artix Account, EpicDuel, HeroSmash or minigame issues. AdventureQuest, DragonFable, MechQuest and AQWorlds do have their own help pages currently.

Please make sure to accept all emails from @battleon.com, @aq.com, aqworlds.com, @dragonfable.com, @news.artixnews.com, @artix.com and @mechquest.com. DO NOT respond to any other emails or go to any sites that do not use our site names as they may be fake or a scam. Check your Spam or Junk folder if you have sent us an email but do not think that you have yet received a response from us. Yahoo, AOL & Hotmail often send emails to your Spam Folder.

It may take up to 3 business days to receive an email response from us, as we do not have an automated answering system. Real people read and respond to each message. During a holiday or holiday season, there may be slightly longer delays. If you don't hear from us in 3 days, please resubmit your email as we may not have received it.

Before creating an account with us, please make sure to read our Rules and Terms & Conditions. You are responsible for abiding by them at all times.

Please note, currently we can only offer email support in English.