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I need help with my SMS payment!

Did you make an SMS payment but didn't receive your Artix Points? We can help! Here are the first 3 things you need to do:

  1. Please be patient! SMS payments can take time. This is especially true if you are making multiple SMS payments at a time. Please wait at least 24-48 hours to see if you receive your Artix Points or not.

  2. Double check your Artix Account. You may have received your Artix Points, but need to logout and login again to your Artix Account before they show up.

  3. There is a chance your payment failed, so please double check your phone bill. If your payment did fail, please try again! If your payment requires sending more than one SMS message, and one is successful and one fails, you may get partial credit, so please wait 24-48 hours.

If you still haven't received your Points as per above, or have another SMS issue, here is our SMS Frequently Asked Questions (FAQ!)

Q: I sent my text and never received a response.
A: Your cell phone company is not compatible with PayMo/Boku. For PAYMO/BOKU, please go here and see if PayMo/Boku is connected to your wireless provider. For assistance with Paymentez SMS, please go here.

Q: I sent my text, and received a text response that said to reply to the message with "YES". I sent the reply, but have not received another response. I did not receive an access code.
A: It sometimes may take up to 15 minutes or longer to receive a response. PLEASE WAIT UP TO 24-48 HOURS FOR A RESPONSE. If you never receive a response, your cell phone carrier may not be compatible with PayMo/Boku or Paymentez SMS and you can contact them directly for more information.

Q: I sent my text, and replied to the response message, and received an Access code. I entered the access code on the Artix game website, and got an error that the Access code could not be validated!
A: First check your Artix Account to see if you actually did get the Points and remember, you may need to re-login. Next, try closing your web browser, then re-open it and go back through the payment process and enter your access code again.

Q: I sent a text and never received an access code. Did I pay and get nothing?
A: In most cases, if you do not receive an access code, then the text did not work, and you will not get billed by your phone company. You may still get billed for the "standard text message rate" for the first text, but you should not get billed for the full purchase amount. Call your phone company, or check your cell phone statement online to see if you actually got charged for the text message plus Artix Points purchase.

Q: What if I disputed/canceled my payment but already received my Artix Points?
A: If you disputed or canceled your payment but already received Points, then whatever you spent the Points on will be removed. This means you will either be downgraded or have negative in-game currency or your Artix Account could be disabled. The only way you can be re-upgraded or positive in-game currency is to repurchase whatever you spent your Points on originally. PayMo/Boku and Paymentez SMS do send us batch chargebacks, so it may take weeks to months to reflect on your Artix Account/game accounts. It is always best to contact us immediately if you have a issue and DO NOT dispute/cancel a payment and please be patient as SMS payments can take some time to process. Please visit our help page for instructions on how to get a disabled account reinstated.

Q: The amount I am being promoted to pay is different than last time. Why isn't the amount of Artix Points I get every time the same amount of money?
A: We have no control over your country's current conversion or how much a country's currency will rise or fall in value. We offer the most up to date value of USD vs. your country's currency.

Q. I want a refund, how do I receive one?
A. We understand that issues can happen and you may want a refund. However, once Artix Points are spent, you are not eligible for a refund per our Refund Policy. If you have unauthorized payments or are eligible for a refund, since we do not have access to PayMo/Boku or Paymentez' systems, you will have to contact them directly for assistance. We also recommend that you contact your phone provider as well. Please note, if you are refunded for a payment for Artix Points that were already received, and you spent them, whatever you purchased with the Artix Points will be removed and your account will most likely be disabled.

Q: None of this helped! What do I do?
A: The FASTEST and EASIEST way to figure out what's wrong is to contact PayMo/Boku or Paymentez directly. We do not have access to their databases, so we can't see what happened.

CONTACT PAYMO/BOKU SUPPORT

CONTACT PAYMENTEZ SUPPORT

Q: What if I want to contact you about another SMS issue?
A: You can email us via our SMS webform. However, if your answer is already listed in this help page, you will be sent back here as you will need to contact your phone company and PayMo/Boku or Paymentez for further assistance.

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