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Please make sure to clear your cache, completely close out all browsers and restart your computer when you are experiencing a problem logging in. Then try again. Also, make sure you have the latest version of the Flash plug-in for your web browser. If that does not help, try using a different web browser. We recommend using Chrome, Firefox, or Internet Explorer. Try unequipping your in-game pet if you have one equipped. Also, try using a different computer or internet connection to see if that resolves the issue. When contacting us about an issue, please list off everything that you have tried.

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