Please make sure to clear your cache, completely close out all browsers and restart your computer when you are experiencing a problem logging in. Then try again. Also, make sure you have the latest version of the Flash plug-in for your web browser. If that does not help, try using a different web browser. We recommend using Chrome, Firefox, or Internet Explorer. Try unequipping your in-game pet if you have one equipped. Also, try using a different computer or internet connection to see if that resolves the issue. When contacting us about an issue, please list off everything that you have tried.

Questions with an * indiciate that there is an email webform available for further assistance.

• What fixes most technical issues with the games?*
• What are the best web browsers to use to play the games?
• How do your games work?
• Is Flash required to play the game? Where do I get it?
• What can I do to prevent disconnects?
• The game isn't working and I have a firewall installed.
• The game isn't working and I have parental controls installed.
• Do you have any network advice?
• How do I keep my account secure?*
• Can I get a virus from your games?
• Do you support handheld devices?