Q. What if I gave out my password and I lost all my in-game items? Will I get them back?
A. Unfortunately, we do not have a system in place to allow us easily to replace lost items. If you are a paid player, we may be able to view your Varium/SmashCoins/SoulGems/Artix Points spending history and look for irregularities. Here is our help page regarding lost items.

Q: What if I am a paid player and don’t have my account Transaction ID? Can I still get my account back?
A: Yes! Refer to Recover your Artix Account (For Free Players).

Q: What if an Artix staff member asks me for my password?
A: A real Artix Staff member would NEVER ask for your password as they would never need it!

Q: Should I ever share my password?
A: NEVER share your password with anyone!

Q: Is it okay to share my Artix/Game Account with a friend/sibling/relative?
A: No! We do not allow people to share, trade, buy, sell or give away accounts. This is a direct violation of our Rules.

Q: I emailed you to get my account back but haven't heard back. What do I do?
A: Submit the webform email once more. There is the chance we didn't receive it. Sometimes Yahoo, Hotmail and AOL filter our emails.

Q: Has my financial information been compromised since my account was hacked/stolen?
A: No it has not. Artix Entertainment does not store or retain your payment information since we use third party services such as UltimatePay/PlaySpan, PayPal etc. for processing payments. Your financial information is not compromised if your Game or Artix account is compromised.

Q: Is your game/site insecure? Is that how I'm getting hacked?
A: No, our website is secure. An account cannot be "hacked" through our website or game. Most "hackings" are again, due to a player giving out their password.