To prevent disconnects and other things that can severely impact the performance of EpicDuel, HeroSmash or OverSoul, we recommend disabling certain programs when playing our games, and then re-enabling these programs once you are finished playing.

Please try and disable then re-enable these programs to see if this helps any game disconnects:

• Windows Defender
• Any 3rd Party Software that may alter the game client - this includes any cheating/hacking programs, which are not allowed!
• Any streaming services active in the background - this includes any music or video programs you have open
• Certain IRC clients

Other things that can affect your game play are:

• Unusually high latency
• A wireless connection that has intermittent latency spikes
• Any other clients or programs running in the background
• Too many tabs open in your web browser

If you have any technical issues, please email us.