your Artix Account

What can I do to prevent disconnects?

To prevent disconnects and other things that can severely impact the performance of EpicDuel, HeroSmash or OverSoul, we recommend disabling certain programs when playing our games, and then re-enabling these programs once you are finished playing.

Please try and disable then re-enable these programs to see if this helps any game disconnects:

  • Windows Defender
  • Any 3rd Party Software that may alter the game client - this includes any cheating/hacking programs, which are not allowed!
  • Any streaming services active in the background - this includes any music or video programs you have open
  • Certain IRC clients

Other things that can affect your game play are:

  • Unusually high latency
  • A wireless connection that has intermittent latency spikes
  • Any other clients or programs running in the background
  • Too many tabs open in your web browser

contactIf you have any technical issues, please email us.

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