REVISED May 15, 2012

This refund policy is for all Artix Entertainment LLC games and BattleOn EpicDuel LLC game: AdventureQuest, DragonFable, MechQuest, AdventureQuest Worlds, EpicDuel, HeroSmash and our mini-games BladeHaven and PonyVsPony. Purchases of character upgrades and in-game currency (Z-Tokens / AdventureCoins / DragonCoins / NovaGems / SmashCoins / SparkleGems / Varium etc) are very valuable to the character getting the benefit of these purchases. However, outside of the game, these virtual items have no value. We do not permit the sale, exchange, barter, etc of anything (characters, accounts, items, in-game currency, etc) at any time. Sharing and trading accounts is in direct violation of the Artix Entertainment Rules that each account holder must agree to upon account creation.

This refund policy is also for any Artix Points purchases. You can redeem Artix Points for any upgrade or in-game currency in any of our games. You can also redeem Artix Points for multiple upgrades or in-game currency across multiple games.

Our Refund Policy
We will refund duplicate purchases that were made by mistake if we are notified within 60 days. We do not refund for game technical issues. We do not refund for account hacking, account sharing, or account trading. If the character(s) have been played or in-game currency has been spent, we will not issue a refund. If you have purchased a Guardian / X-Guardian / WarpGuardian / DragonAmulet / StarCaptain etc upgrade and have played the game, you will not be refunded. If you have purchased our 3 month, 6 month or 12 month payment packages or any other time length package, and used the membership/upgrade, you will not be refunded. We cannot issue partial refunds. If you have redeemed Artix Points for an upgrade or in-game currency and have played that upgrade or spent in-game currency, we will not issue a refund.

There are no refunds available after 60 days or if the upgrades have been used or in-game currency has been spent.

Any refunds made are at the sole discretion of our Player Support/Customer Service Department and they are willing to make exceptions only if appropriate. We do encourage those who have a payment issue to contact us via phone or email before initiating any disputes or chargebacks as we will be able to assist you faster, especially if we issue refunds. Disputes/Chargebacks can take weeks to months to investigate. There are some payment companies where we cannot refund payments directly, such as SMS payments, but we will be happy to send you their contact information for further assistance.

If there are any refunds, disputes or chargebacks made on behalf of a player's account, that account - and any associated accounts - are temporarily or permanently disabled depending on the situation. This includes any associated accounts that received upgrades or in-game currency when Artix Points were redeemed.

The true cardholder is fully held responsible for all purchases made on their credit/debit card or PayPal account from any minors. Thus, if your child makes a purchase using your credit/debit card, PayPal account, or any other payment method without your permission, you are still responsible for that purchase.

We do empathize with parents whose children have used a family member's or friend's credit/debit card on an Artix Entertainment game or BattleOn EpicDuel game without the explicit permission of that person. However, our policy is that after 60 days, if there has been any gameplay on the account in question, if in-game currency has been spent, or if Artix Points have been redeemed, the Company does not issue a refund. For more information concerning children's use of credit cards please visit our FTC page.

If you believe that there are extenuating circumstances, please contact us and we will work with you to resolve your payment problem.

For AdventureQuest, please contact us here.
For DragonFable, please contact us here.
For MechQuest, please contact us here.
For AdventureQuest Worlds, please contact us here.
For EpicDuel, HeroSmash, PonyVsPony and Artix Points, please contact us here.

We respond to all email and telephone inquiries. Email is by far the fastest way to get your issue resolved. To help us locate your transaction and resolve your question quickly, we will need the buyer name, buyer email and Transaction ID number if you have it. Please also include a contact telephone number or email address.