Artix Accounts are banned, muted or disabled for 4 types of reasons:

1. Wrong Password - If you entered the wrong password to login too many times, your account may be temporarily banned. Please visit our Lost Password Page to have your Artix Account password sent to you.
2. Rules Violations - If you break our rules in EpicDuel, HeroSmash or OverSoul, your Game Account will be banned or muted for 1, 3 or 7 days. In some cases, your account may be muted or banned for two weeks, 1 month or permanently. Since we have in-game moderators monitoring and manually banning players, bans and mutes cannot be appealed. If you receive a mute, it means you will not be able to use chat for the duration of the mute. There are ban/mute warnings posted to you in-game and emails that are automatically sent to your account email when you are banned/muted. The most common reasons that receive a ban or mute for rule-breaking in-game are: spamming chat, profanity/inappropriate language (evading our filters), verbal abuse, hate speech, sexual harassment or anything sexual in nature, griefing, packet spamming, using any kind of cheats/hacks/bots/trainers.
   
3. Payment Issue - If you have a payment issue, your Artix Account may be temporarily, or depending on the severity of the issue, permanently disabled. This includes any kind of refunds/disputes/chargebacks/etc that have affected the payments made to the Artix Account or any associated Artix/Game accounts. Whenever there is a payment issue, any associated Artix/Game accounts are disabled as per our Refund Policy. If you did dispute a payment and want to get your Artix/Game accounts reinstated, please visit our Help Page.
4. Account Issue - If an Artix Account looks compromised, shared or traded, it may be temporarily disabled until ownership can be verified. We do everything we can to protect our players and if an account does look compromised, it will be disabled until the actual owner contacts us or will be automatically returned to the original owner.

Repeated offenders may have their Artix Accounts permanently banned, muted or disabled. Chat is a privilege, not a right. If you were warned by the Artix HelpTeam for account sharing, trading, selling or gifting and/or your password/email was changed WAY too many times, your account may be permanently disabled. Keep your account secure and it only belongs to you! If your Artix Account is permanently banned/disabled, you cannot play EpicDuel, HeroSmash or OverSoul.

Please read our Rules and Terms and Conditions. All players have to agree to them before creating an account and twice when upgrading.

Please email us if you have any questions.