Are you having an Artix Points payment issue or do you have a question? This help section includes: payment issues/questions, our Artix Points and payment packages and our payment methods & how to pay.
I have a failed/declined payment issue!
I paid for Artix Points but I haven't received them!
I have an unauthorized, fraudulent or duplicate payment!
I need help with my SMS/phone payment
What is your Refund Policy?
What do I do to get my Artix Account back if I disputed payments?
How can I purchase Artix Points for a friend/relative?
Artix Points and Game Payment Packages
Artix Points Packages
Artix Points FAQ - How do I spent my Points?
Game Payment Packages
EpicDuel Varium Information
HeroSmash SmashCoins Information
OverSoul SoulGems Information
Accepted Payment Methods& How to Contact
How to pay with PayPal & contact info
How to pay with a credit/debit Card & contact info
How to pay by Mail
How to pay with Cherry Credits
Artix Upgrade Card FAQ
OpenBucks/Store Gift Cards Information
PayGarden Store Gift Cards Information
List of Payment Methods available by country
All of our PayPal and Credit/Debit Cards payments are processed through UltimatePay/PlaySpan. UltimatePay/PlaySpan also offers several other payment methods, depending on your country including PayByCash, Moneybookers, etc.
PLEASE NOTE: Pre-paid or gift credit/cards are usually not accepted, unless you can register your billing address. If you have tried to use a gift card and received an error, please register your billing address. Please also double check your game account to see if you have received the upgrade before trying to make another payment with a different payment method.Back to Help