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Payment Help

Welcome to the Payment Help section for your Artix (Master) Account! Are you having a payment issue or do you have a question? More information on our payment packages, payment methods and how to pay and any payment issues/questions you may have are answered here.

Questions with an * indiciate that there is an email webform available for further assistance.

Payment Issues/Questions
I have a failed payment issue!*
I have an issue with an UltimateGameCard or UltimatePay account!*
I need some help with my SMS payment*
I paid for an upgrade but I've not received it. Help!*
What is your Refund Policy?*
What do I do if I have an unauthorized, fraudulent or duplicate payment?*
How can I get my accounts back if I disputed a payment with you or had a payment issue?

Payment Packages and Artix Points
We offer several different payment packages for our game upgrades and Artix Points. Please visit the Payment Packages page.

What are Artix Points?
Please read our Artix Points FAQ. You can purchase Artix Points directly from this Portal site!

Accepted Payment Methods & How to Contact
How to pay with PayPal via PlaySpan/UltimatePay
How to pay with Credit/Debit Card
How to Pay with UltimateGameCard
How to pay with ClickAndBuy & How to contact ClickandBuy (pick your country at the top of the page)
How to pay by Mail
List of Stores & FAQ for Artix Upgrade Cards
Zeevex FAQ
Rixty FAQ
How to pay with Cherry Credits
Boku & Paymentez SMS FAQ with contact info
PayMentez FAQ & PayMentez Site
FashCash site
Subway Cards & OpenBucks website
DragonPay info & DragonPay website

Please visit our Country List to find out all the payment methods we offer for your country

Please note: Pre-paid or gift credit/cards are usually not accepted. Sometimes PlaySpan/UltimatePay/PayPal/ClickandBuy will accept them but sometimes they don't due to the lact of identifable billing information. If you have tried to use a gift card and received an error, please double check your game account to see if you have received the upgrade before trying to make another payment with a different payment method. Usually these kind of cards are designated for in-store purchases, not for online payments. If you can register your billing information, you may be able to use the card.

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and all game characters are either trademarks or registered trademarks of Artix Entertainment, LLC.