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Account Help

Do you need help with your Artix (Master/Portal) Account? This help section includes: recovering your account, account safety, managing your account to make changes, and other issues that involve your account.

Remember, we do not allow people to share, trade or give away accounts. Artix Staff will NEVER ask you for your password and you should never give it out to anyone!

Click here for any Login Problems!

Account Recovery
I lost my Artix Account password!
My Artix Account is hacked, stolen or lost!
My Artix Account is banned, muted or disabled!
What do I do to get my Artix Account back if I disputed payments?
Disabled Account Recovery Form
I lost my equipment, items, currency, etc!

Account Management
How do I confirm my email address for my Artix Account?
How do I update my signup email for my Artix Account?
How do I link/unlink game accounts to/from my Artix Account?
Can I change my Artix Account name?
Can I change my EpicDuel/HeroSmash/OverSoul character names?
How do I change my Artix Account email address?
How do I change my Artix Account password?
How can I delete my Artix Account?
How do I delete my EpicDuel/HeroSmash/OverSoul characters?

Account Security
How do I keep my Artix Account secure?
How can my Artix Account be hacked/compromised?
Am I allowed to share, trade, sell or give away my Artix Account?

Other Account Questions
I have an issue with Offers!
What are the Artix Rules?
How do I redeem my in-game code from a HeroMart item?
Artix Design Notes FAQ
Can I transfer anything between Artix accounts?

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